Frequently Asked Questions
Products
What is the FURGLOW Steam Groomer?
What is the FURGLOW Steam Groomer?
The FURGLOW Steam Groomer is an innovative 3-in-1 grooming tool designed to brush, steam-clean, and massage your pet. It combines the functions of a de-shedding brush with gentle steam technology to effectively remove loose fur, clean the coat, and hydrate the skin, turning grooming into a relaxing, spa-like experience.
Is the Steam Groomer safe for all pets?
Is the Steam Groomer safe for all pets?
Yes, absolutely. It's crafted from high-quality, pet-safe materials, including soft silicone bristles that are gentle on the skin. The steam technology uses a warm, fine mist (not hot) that is completely safe and comfortable for your pet. It is suitable for both cats and dogs of all breeds and fur types.
How many variants of the Steam Groomer are available?
How many variants of the Steam Groomer are available?
The FURGLOW Steam Groomer is currently available in two elegant color variants: Coffee and White. You can choose the one that best suits your style.
Does my pet need time to get used to it?
Does my pet need time to get used to it?
While most pets are instantly drawn to the gentle massage, we recommend a gentle introduction for more anxious animals. Start with short sessions without the steam, rewarding your pet with treats and praise. This creates a positive association, and soon they'll be looking forward to their FURGLOW spa time!
FURGLOW Premium Shampoo
What makes the FURGLOW Premium Shampoo different?
What makes the FURGLOW Premium Shampoo different?
Our Premium Shampoo is specially formulated to work in harmony with the Steam Groomer. It's made with all-natural, pH-balanced ingredients and is completely free of harsh sulfates and parabens. It provides a deep, yet gentle cleanse that enhances the hydrating effects of the steam, leaving your pet's coat exceptionally soft and radiant.
How often should I groom my pet with FURGLOW?
How often should I groom my pet with FURGLOW?
We recommend grooming your pet 2-3 times per week to effectively manage shedding and maintain a healthy coat. However, the FURGLOW groomer is so gentle that it can be used daily for bonding and a quick touch-up, especially during heavy shedding seasons.
How do I apply a discount code?
How do I apply a discount code?
You can apply a discount code at checkout. Enter the code in the "Discount Code" box and click "Apply." The discount will be reflected in your total.
Can I change or cancel my order after it’s been placed?
Can I change or cancel my order after it’s been placed?
We process orders in 1-2 business days, but if you need to make changes or cancel your order, please contact us as soon as possible. Once the order is shipped, we cannot make changes or cancellations.
How do I contact customer support?
How do I contact customer support?
You can reach our customer support team through our Contact Us page. We’re available via email, live chat, or phone during business hours.
Shipping and Return
Where do you ship?
Where do you ship?
We currently ship to all states within the USA. We are also excited to offer worldwide shipping! For a full list of countries and shipping rates, please refer to our Shipping Policy page or proceed to checkout to see the available options for your location.
I have a question that wasn't answered, can you please help?
Absolutely! We will be happy to assist you in any way we can! Please send us an email to ceotecommerce@gmail.com and we will respond back within 1-2 business days.
*We do receive a large number of emails. In order for us to give you the most prompt response, kindly attach your order number and address the problem clearly. Thank you!