



Frequently Asked Questions
Need help with your order or have a question about our products? Check out our FAQs below — your answer might be just a click away. Still need assistance? Reach out to our support team at ceotecommerce@gmail.com
We’re here for you every day! Average response time: 1–2 business days.
What is the FURGLOW Steam Groomer?
What is the FURGLOW Steam Groomer?
The FURGLOW Steam Groomer is an innovative 3-in-1 grooming tool designed to brush, steam-clean, and massage your pet. It combines the functions of a de-shedding brush with gentle steam technology to effectively remove loose fur, clean the coat, and hydrate the skin, turning grooming into a relaxing, spa-like experience.
Is the Steam Groomer safe for all pets?
Is the Steam Groomer safe for all pets?
Yes, absolutely. It's crafted from high-quality, pet-safe materials, including soft silicone bristles that are gentle on the skin. The steam technology uses a warm, fine mist (not hot) that is completely safe and comfortable for your pet. It is suitable for both cats and dogs of all breeds and fur types.
How many variants of the Steam Groomer are available?
How many variants of the Steam Groomer are available?
The FURGLOW Steam Groomer is currently available in two elegant color variants: Coffee and White. You can choose the one that best suits your style.
Does my pet need time to get used to it?
Does my pet need time to get used to it?
While most pets are instantly drawn to the gentle massage, we recommend a gentle introduction for more anxious animals. Start with short sessions without the steam, rewarding your pet with treats and praise. This creates a positive association, and soon they'll be looking forward to their FURGLOW spa time!
What makes the FURGLOW Premium Shampoo different?
What makes the FURGLOW Premium Shampoo different?
Our Premium Shampoo is speciallyformulated to work in harmony with the Steam Groomer. It's made with all-natural, pH-balanced ingredients and is completely free of harsh sulfates and parabens. It provides a deep, yet gentle cleanse that enhances the hydrating effects of the steam, leaving your pet's coat exceptionally soft and radiant.
How often should I groom my pet with FURGLOW?
How often should I groom my pet with FURGLOW?
We recommend grooming your pet 2-3 times per week to effectively manage shedding and maintain a healthy coat. However, the FURGLOW groomer is so gentle that it can be used daily for bonding and a quick touch-up, especially during heavy shedding seasons.
Can I use the Steam Groomer on a wet coat?
Can I use the Steam Groomer on a wet coat?
For the best de-shedding and cleaning results, we recommend using the Steam Groomer on a dry or slightly damp coat. This allows the bristles to effectively grip and remove loose fur, while the steam properly hydrates the skin and hair follicles.
Is the shampoo safe if my pet licks their fur?
Is the shampoo safe if my pet licks their fur?
Yes. Our shampoo is formulated with natural, non-toxic ingredients. While it's designed to be rinsed out thoroughly after a bath, it is completely safe if your pet licks their fur.
How do I clean the Steam Groomer?
How do I clean the Steam Groomer?
Cleaning is simple! Fur can be easily removed from the silicone bristles. For a deeper clean, you can wipe the body of the groomer with a damp cloth. The silicone brush pad can also be detached and rinsed under water.
Where do you ship?
Where do you ship?
We currently ship to all states within the USA. We are also excited to offer worldwide shipping! For a full list of countries and shipping rates, please refer to our Shipping Policy page or proceed to checkout to see the available options for your location.